Contact Us

We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.

  • PHONE:
      • Cardholder Services
      • Canada and U.S.: 1.855.341.4643
      • International Collect: 1.515.343.8995
      • Card Activation: 1.866.498.3840
  • MAIL:

      • CARDHOLDER SERVICES
      Collabria
      110 9th Ave S.W., Suite # 450,
      Calgary, Alberta, T2P 0T1

      PAYMENT ADDRESS
      Collabria MasterCard
      CP 6300 SUCC Centre Ville
      Montréal QC H3C 3L2

  • EMAIL:

      • info@collabriafinancial.com
      THIS EMAIL ADDRESS IS NOT SECURE; PLEASE DO NOT INCLUDE YOUR ACCOUNT INFORMATION. If you have an account specific question, please contact Cardholder Services at 1.855.341.4643.

  • DISPUTE A TRANSACTION:
      • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your account to make sure they did not make the transaction. Second, contact the merchant where the purchase originated and request they review and correct the charge. Third, if you are unable to resolve your dispute with the merchant, please contact Cardholder Services at 1.855.341.4643 for assistance.
  • IF YOU SUSPECT FRAUD:
      • Call Cardholder Services immediately at 1.855.341.4643 to report any fraud.